It is our hope that you will be completely satisfied with your purchase. We will give thoughtful consideration to your request for a return, exchange or credit of our products and services. We accept returns on all non-plant products in new condition within 15 days of purchase or shipment date, when accompanied by an original store sales receipt or invoice. Within 15 days, we can refund your purchase via the original method of payment. After 15 days, and if accepted by us we will refund your purchase with a store credit.
Any item purchased on sale or at a discounted price is final sale and therefore non-returnable.
Please see below for exception regarding furniture, containers, artifacts, live plants and cut flowers.
Furniture and Containers
Furniture and containers can be returned within 15 days from the date of purchase or delivery for a full refund on the price of the item. Furniture and containers must be returned in like-new condition with original packaging and materials. Shipping and handling charges are nonrefundable, and customers are responsible for any return shipping or delivery costs. After 15 days, we will replace any furniture with a manufacturer’s defect for up to one year, and only within the warranty conditions and time provided by the manufacturer. We are unable to offer refunds for furniture and containers that are damaged by weather conditions or customer wear and tear.
Artifacts and vintage items
All our artifacts and vintage items are aged pieces found by us in France. The unique character and weathering of each piece reflects its historical significance. All artifacts and vintage items are sold “As Is”. If an artifact or vintage item does not meet your expectations, it may be returned for a refund within 15 days and in the purchased/delivered condition. Customers are responsible for any return shipping costs.
We are unable to accept returns on cut flowers. We ask that you take extra care with your cut flowers as they are perishable and subject to variable conditions such as quality of the water, room temperature, light exposure, regular cleaning and cutting of the stems.
In store, we can accept return only for tree and shrubs delivered, planted by us and part of a maintenance contract with us. Tree and shrubs returns will be accepted for up to 3 months from the original date of purchase. Every effort will be made to replace the original plant material. For items not in stock or not in season, a substitution will be provided or a store credit will be issued.
Because live plants are subject to variable conditions, we are not able to accept returns, guarantee or refund for annuals, roses, vines, perennials (other than shrubs or trees) or other live plants. We ask that you take extra care with your plants as they are perishable and subject to variable conditions such as weather, transportation, soil quality, watering, light exposure, positioning in your house or garden. Acceptance of our plants at the time of purchase is considered proof of good health and survivability.
We are happy to share our expertise with you to maximize your success with your plants.
If you have any additional questions about our return policy or about your purchase, please contact us by email at email@example.com or by phone (215) 923 1600.